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  • Advanced Analytics
  • Data Lake
  • Cloud Connectors
  • Site Collector
  • Other
Previous Incidents

[Resolved] Advanced Analytics: Event Processing Delayed

Began: Ended: Duration:
  • Advanced Analytics

We’re experiencing a service outage with our Security Operations Platform where ingestion into your Advanced Analytics platform may be impacted. Our team is working diligently to restore services as fast as possible. We apologize for any inconvenience.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We are continuing to work toward resolving this issue. We apologize for any inconvenience and will post another update as we make progress on restoring services.

We've now resolved the incident. Thanks for your patience.

[Complete] Maintenance Upgrade: Cloud Connectors

Began: Ended: Duration:
  • Cloud Connectors

Cloud Connector will be upgraded and unavailable during the maintenance window. Once the upgrade is complete, Cloud Connector will continue processing data from where it left off. Release Notes are available at: https://docs.exabeam.com/en/cloud-connectors/all/release-notes/131242-what-s-new.html

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The scheduled maintenance is now complete.

[Resolved] Cloud Connector UI Unavailable

Began: Ended: Duration:
  • Cloud Connectors

The Cloud Connector UI is unavailable and we are actively investigating the issue. No action is required from customer presently, we will open a support case if required. If emergency assistance is needed please feel free to raise Support Case

Cloud Connector UI is now available. We are continuing to monitor the situation. If you have any questions or concerns, please feel free to raise a Support Case.

[Resolved] VPN Disconnected

Began: Ended: Duration:
  • Site Collector

The VPN on the Site Collector has been disconnected for over 4 hours. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

[Resolved] Site Collector missing data exasc02.zen3dev.local

Began: Ended: Duration:
  • Site Collector

We have not received data from site collector exasc02.zen3dev.local in the last 4 hours. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

No further notices from the past 30 days.